I read a good article from Roger C. Benson - Link is below. Mr. Benson raises a topic that comes up frequently in mediation- that of trying to resolve conflict for someone who is stuck in the conflict. He states, "The boulder in the path to resolving conflict is fear –...

"Seek first to understand, then to be understood."  This is easier said than done.  All parties to a negotiation, whether it is as formal as mediation, or negotiating for a raise or to purchase a car, want to be heard and understood; even more than that, they hope to c...