Speaking of "Difficult" Conversations, I recommend reading the book, "Difficult Conversations" by Douglas Stone, Bruce Patton & Sheila Heen.


It is helpful in negotiations, as well as in our personal and business lives.


Book:   Difficult Conversations

“Mediation is the process of facilitating a difficult conversation between two or more people.  So there are many lessons” ... Aled Davies


Pointers from Aled Davies to help start and have those "difficult" conversations ...
 

click link below

http://bit.ly/187q5OI

April 13, 2013

There are a number of ways to get past this type of perceived impasse. Telling the other side to "change their number" seldom works, and is usually met with the reply, "Then they aren't here in good faith to seriously negotiate". Understandably, many negotiators calcul...

February 17, 2013

The recent unfolding of events involving Chris Dorner, while extremely sad and tragic in so many ways, also highlight an important part of the resolution process: giving a person the forum to be heard and for justice and fairness to be given. It is impossible for any t...

February 10, 2013

Fear drives many actions and inactions in a mediation. For example, sometimes defendants request an opening demand from plaintiff before going into mediation. The plaintiff's fear is that upon giving the demand, the defendant will decide to forego mediation. That is 1...

December 12, 2012

Some parties have difficulty giving up their lawsuit. If asked, "Are you ready to settle and put it behind you?" they may answer "yes", but their actions belie that. The plaintiff may have difficulty letting go of the one thing that has kept him/her going- the chance t...